How long does it take before my item is shipped? Please allow two weeks for production time before shipping. Of course, if your item has been completed before then we will mail as soon as it is finished. We ship USPS, if the item weighs less than 1 pound it will be shipped standard mail and if it weighs more than one pound it will be shipped priority.
What if I need my item sooner than 2 weeks? If you need your item sooner than the estimated 2 week shipping time please contact us before ordering to verify that we can meet your deadline.
I accidentally used a old address when placing my order. What happens now? If your order has not shipped yet, send us the new address and we can make the change. Please note that if the new address has increased shipping charge, we may need to bill for the additional shipping charge.
If your order has shipped, you still may receive the package if USPS will forward the package. However, if a order is returned to us due to an incorrect shipping address that was provided during checkout, you will be responsible for any return shipping costs to the new address.
We apologize, but we are not able to provide a refund until the shipment has been returned to us.
How do I submit my personalization information? During checkout you will see a box that says "Special instructions for seller". Please enter customization information in this box. If you have any questions, please email us at: firstname.lastname@example.org